service

Calendar

INFORMATION

See the Calendar page for opening days and hours.

Wi-Fi (Internet service)

INFORMATION

Enjoy free Wi-Fi at Sanrio Puroland.
SSID: PUROLAND_Wi-Fi

When visiting with small children

INFORMATION

The women’s restrooms, accessible restrooms and the Baby Center are equipped with diaper-changing tables.
The Baby Center has children’s toilets, children’s tables and more.
Baby food, baby formula and paper diapers are sold at the Information Counter on the 1st floor.

Nursing rooms

INFORMATION

There is space for four users at the Baby Center.

Strollers

INFORMATION

For safety reasons, please avoid using strollers on the uneven 1st and 2nd floors.
You can leave your stroller at the 3rd floor Information Counter when visiting. (Consider bringing a baby sling or similar)

Restaurants

INFORMATION

There are several restaurants and cafés at Puroland. Please see the Restaurant page for details.

Food and drink

INFORMATION

Bringing your own food and drink to Puroland is not allowed.

Allergies, vegan and halal food

INFORMATION

Please call the Guest Center for information on food allergies. Please note that halal or vegan food is not offered.

Re-entry

INFORMATION

You may exit and re-enter the theme park on the same day (weekdays/weekends).
*For annual passport holder, you may re-enter by showing the re-entry hand stamp instead of annual passport.
Hence, kindly ask for the hand stamp at the exit upon leaving.

Smoking

INFORMATION

Smoking is prohibited throughout Sanrio Puroland. Please smoke at the 3rd-floor smoking area.

ATM

INFORMATION

There is an ATM on the 3rd floor, next to the entrance

Parking

INFORMATION

Puroland has its own underground parking lot. There are also a few parking spaces for guests with disabilities. You can reserve one of these spaces by calling the Guest Center (042 339 1111) by 5pm on the day before your visit.
When the parking lot is full, please use the other parking facilities nearby.
All parking lots have usage fees.

Tax-free counter

INFORMATION

Tax exemption service is available at the Tax-free Counter on the 4th floor.

Credit cards

INFORMATION

The following credit cards are accepted at Sanrio Puroland:
Cedyna (OMC) / JCB / Visa / MasterCard / Diners Club / Orico / American Express / UnionPay / Alipay / WeChatPay
Please note that credit cards may not be accepted at some events, games etc.

Wheelchair

INFORMATION

Sanrio Puroland is fully accessible in wheelchair.

Wheelchair-accessible restrooms

INFORMATION

Available on all floors.

Access
When it’s raining

INFORMATION

Puroland is an indoor theme park, so no need to worry about the weather.

Sightseeing and shopping spots nearby

INFORMATION

Around Tama-Center Station:
Gokurakuyu (public bathhouse, Japanese website only)
https://www.gokurakuyu.ne.jp/tempo/tamacenter/

Hotels

INFORMATION

There are several hotels around Tama-Center Station.
Keio Plaza Hotel Tama
http://www.keioplaza.com/tama/

Contact us (Japanese only)

INFORMATION

Sanrio Puroland Guest Center
+81 42 339 1111
[Operating hours] 9:30am-5:00pm (except for closing days).