service

Wi-Fi (Internet service)

INFORMATION

Enjoy free Wi-Fi at Sanrio Puroland.
SSID: PUROLAND_Wi-Fi

Contact us (Japanese only)

INFORMATION

Sanrio Puroland Guest Center
+81 42 339 1111
[Operating hours] 9.30am-5pm (except for closing days). Please call during normal theme park operating hours.

Sightseeing and shopping spots nearby

INFORMATION

Around Tama-Center Station:
Gokurakuyu (public bathhouse, Japanese website only)
https://www.gokurakuyu.ne.jp/tempo/tamacenter/

Hotels

INFORMATION

There are several hotels around Tama-Center Station.
Keio Plaza Hotel Tama
http://www.keioplaza.com/tama/

Keio Plaza Hotel Tokyo
http://www.keioplaza.com/

When visiting with small children

INFORMATION

The women’s restrooms, accessible restrooms and the Baby Center are equipped with diaper-changing tables.
The Baby Center has children’s toilets, children’s tables and more.
Baby food, baby formula and paper diapers are sold at the Information Counter on the 1st floor.

Nursing rooms

INFORMATION

There is space for four users at the Baby Center.

Strollers

INFORMATION

For safety reasons, please avoid using strollers on the uneven 1st and 2nd floors.
You can leave your stroller at the 3rd floor Information Counter when visiting. (Consider bringing a baby sling or similar)

Wheelchair-accessible restrooms

INFORMATION

Available on all floors.

Wheelchair

INFORMATION

Sanrio Puroland is fully accessible in wheelchair.

Allergies, vegan and halal food

INFORMATION

Please call the Guest Center for information on food allergies. Please note that halal or vegan food is not offered.

Restaurants

INFORMATION

There are several restaurants and cafés at Puroland. Please see the Restaurant page for details.

Food and drink

INFORMATION

Bringing your own food and drink to Puroland is not allowed.

Re-entry

INFORMATION

Re-entry is not allowed on weekdays, but accepted on holidays.

Smoking

INFORMATION

Smoking is prohibited throughout Sanrio Puroland. Please smoke at the 3rd-floor smoking area.

Tax-free counter

INFORMATION

Tax exemption service is available at the Tax-free Counter on the 4th floor.

Currency exchange

INFORMATION

There is a currency exchange machine on the 3rd floor, next to the entrance

ATM

INFORMATION

There is an ATM on the 3rd floor, next to the entrance

Parking

INFORMATION

Puroland has its own underground parking lot. There are also a few parking spaces for guests with disabilities. You can reserve one of these spaces by calling the Guest Center (042 339 1111) by 5pm on the day before your visit.
When the parking lot is full, please use the other parking facilities nearby.
All parking lots have usage fees.

When it’s raining

INFORMATION

Puroland is an indoor theme park, so no need to worry about the weather.

Access
Calendar

INFORMATION

See the Calendar page for opening days and hours.

Credit cards

INFORMATION

The following credit cards are accepted at Sanrio Puroland:
Cedyna (OMC) / JCB / Visa / MasterCard / UC / Diners Club / Mitsubishi UFJ NICOS (DC, UFJ, NICOS) / JACCS / Orico / Saison / AEON / American Express / UnionPay / Alipay
Please note that credit cards may not be accepted at some events, games etc.